Refund and Returns Policy

Refund Policy

Eligibility for Refunds

• Unused Unique Key:
  • Customers can get a full refund if the unique key provided with the game purchase has not been used. The unique key is considered unused if it has not been activated or redeemed.
• Used Unique Key:
  • Once the unique key has been activated or redeemed, refunds cannot be issued. The activation of the unique key signifies the finality of the purchase.

Requesting a Refund

• Time Frame:

  • Customers can request a refund at any time after the purchase, provided the unique key has not been used.

• Refund Process:

  • To request a refund, please contact our customer support team. Provide the following information for verification:
    • Order number
    • Proof of purchase
    • Reason for the refund request
    • Confirmation that the unique key has not been used

• Refund Approval:

  • Once your request is received and verified, we will process your refund promptly. Refunds will be issued to the original payment method.

For any questions or assistance, feel free to reach out to our customer support team.